Worried about making a purchase online? What if an order never arrives? Or a company goes out of business? If you paid with your credit card, you can use an option available to you called chargeback.

Chargebacks are a reversal of a disputed charge on your credit card. You should first try to resolve the issue with the retailer or service provider. If this does not satisfy your complaint, you next option is to call the phone number on the back of your credit card and give them the detailed reason for your dispute. The bank will investigate your claim and, if the compliant is valid, will refund the amount from your statement. Charge backs provide a form of purchase insurance, which might ease some of the concerns people have about ordering items online.

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